Professional Support
Virtana is dedicated to providing our customers with enterprise-class support, with easy and reliable 24/7 access to our support center, online resources, and corrective maintenance services.
The Virtana team will provide comprehensive status reporting on all active cases and is dedicated to your satisfaction.
- Virtana Platform support is available 12hr/5days (M-F)
- VirtualWisdom support is available 24/7
- CloudWisdom support is available 12hr/5days (M-F)
- WorkloadWisdom support is available 8hr/5days (M-F)
Support Services include:
- Preventive maintenance
- Corrective maintenance
- Firmware and software updates and support
- Warranty services
- Hardware repair and return
For Free Trial Users
For assistance with the VirtualWisdom Trial Edition, please contact the technical account manager who sent your Welcome email.
Weekend Severity 1 HOTLINE (For VirtualWisdom ONLY) :
Toll Free: 888-988-9925 International: (+1-408-579-4100)
If you are a current customer and not yet a registered user of the customer portal, please contact support.
For Virtana Platform Customers
Email: virtana-platform.support@virtana.com
For VirtualWisdom Customers and Partners
For CloudWisdom Customers
For WorkloadWisdom Customers
Virtana Support Documents
VirtualWisdom Support
Read the Datasheet
WorkloadWisdom Support
Read the Datasheet