Professional Support
Virtana is dedicated to providing our customers with enterprise-class support, with easy and reliable access to our support center, online resources, and corrective maintenance services.
The Virtana team will provide comprehensive status reporting on all active cases and is dedicated to your satisfaction.
- Virtana Migrate and Optimize support is available 12hr/5days (M-F)
- VirtualWisdom support is available 24/7
- CloudWisdom support is available 12hr/5days (M-F)
- WorkloadWisdom support is available 8hr/5days (M-F)
Support Services include:
- Preventive maintenance
- Corrective maintenance
- Firmware and software updates and support
- Warranty services
- Hardware repair and return
Weekend Severity 1 HOTLINE (For VirtualWisdom ONLY) :
Toll Free: 888-988-9925 International: (+1-408-579-4100)
If you are a current customer and not yet a registered user of the customer portal, please contact support.
For Virtana Migrate and Optimize Customers
Email: virtana-platform.support@virtana.com
Support button also available within the Platform interface
For VirtualWisdom Customers and Partners
VirtualWisdom Customer Support Portal
Email: virtualwisdom.support@virtana.com
For CloudWisdom Customers
CloudWisdom Customer Support Portal
Email: cloudwisdom.support@virtana.com
For WorkloadWisdom Customers
WorkloadWisdom Customer Support Portal
Email: workloadwisdom.support@virtana.com
