Professional Support

Virtana is dedicated to providing our customers with enterprise-class support, with easy and reliable 24/7 access to our support center, online resources, and corrective maintenance services.

The Virtana team will provide comprehensive status reporting on all active cases and is dedicated to your satisfaction.

  • VirtualWisdom support is available 24/7
  • CloudWisdom support is available 12hr/5days (M-F)
  • WorkloadWisdom support is available 8hr/5days (M-F)
  • Xangati support is available 8hr/5 days (M-F)

Support Services include:

  • Preventive maintenance
  • Corrective maintenance
  • Firmware and software updates and support
  • Warranty services
  • Hardware repair and return


For Free Trial Users

For assistance with the VirtualWisdom Trial Edition, please contact the technical account manager who sent your Welcome email.

For VirtualWisdom Customers and Partners

VirtualWisdom Customer Support Portal

Weekend Severity 1 HOTLINE (For VirtualWisdom ONLY) :
Toll Free: 888-988-9925  International: (+1-408-579-4100)

If you are a current customer and not yet a registered user of the customer portal, please contact support.




For WorkloadWisdom Customers


For CloudWisdom Customers


For Xangati Customers