How Virtana Infrastructure Performance Management Adds Value

Virtana Infrastructure Performance Management and ServiceNow integration enables incidents to be automatically created, updated, and closed within ServiceNow while reducing the recurring-alarm noise common when monitoring systems are integrated with IT service desk incident management processes.

Virtana Infrastructure Performance Management can automatically create incidents for application or infrastructure issues covering:

  • IT infrastructure performance, availability, health or error states (e.g., CRC errors)
  • The health of Virtana Infrastructure Performance Management itself (such as a fan failure in the appliance or hardware probes)
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Ensure Efficient IT Performance and Incident Management with Virtana Infrastructure Performance Management

Virtana Infrastructure Performance Management enables application discovery and importation from local and cloud instances of ServiceNow Business Service, Manual Service, and Technical Services.

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Enhanced Monitoring

ServiceNow + Virtana Infrastructure Performance Management alarms = enhanced REST API access to reports, analytics, and case management CMDB

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Automatic Synchronization

Two-way synchronization when progress and updates are logged in either system

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Business Criticality Mapping

Associate business criticality with Virtana Infrastructure Performance Management tiers and alarm thresholds