As enterprises expand AI, hybrid infrastructure, and sovereign cloud environments, the gap between what leaders believe about their IT estate and what operators actually experience is growing.

When a critical application fails, the last thing an IT team needs is a debate over who’s responsible. Yet in many enterprises, network, application, and compute teams still rely on separate legacy monitoring tools, each showing only part of the picture. Root cause analysis becomes a long exercise in ruling things out while essential services stay down. And as AI agents begin to take on operational work, an agent reasoning from that same fragmented data inherits the same blind spots.

In this interview with The Register’s Tim Phillips, Virtana CEO Paul Appleby discusses the observability gap Virtana’s research uncovered between boardrooms and frontline operators, and how agentic observability helps organizations close it.

Watch: Virtana CEO Paul Appleby explains why fragmented monitoring leaves IT teams chasing symptoms, and how agentic observability gives AI agents the context to find the cause.

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